Managed Services
Day-to-Day Support That Keeps Your GRC Running.
Hands-on, day-to-day support and administration for your GRC applications, with tiered Bronze, Silver and Gold cover.
Our approach
How we approach Application Managed Services.
We run and support your GRC applications day to day, acting as your administrators, resolving issues, and liaising with vendors so your systems stay healthy and your team stays focused on the business. You choose the level of cover that suits you, from essential support to fully proactive management.
What we deliver
Capabilities across the engagement
Day-to-Day Application Support
Ongoing support and administration of your GRC applications so they stay healthy, available and well configured.
Talk to our teamSupport packages
Choose your level of cover
Bronze, Silver and Gold packages scale from essential day-to-day support up to fully proactive, fully managed cover.
| Service | Bronze | Silver | Gold |
|---|---|---|---|
| Day-to-day application support | |||
| Administrator services | |||
| Raise vendor support tickets | |||
| Escalate and manage 'fatal' issues | |||
| Track product enhancements | |||
| Monthly vendor support review | |||
| Analyse weekly product release notes | |||
| Track Oracle Cloud ERP quarterly patches | |||
| Quarterly review of Oracle Cloud SoD rules | |||
| Quarterly review of IT general controls |
Managed Services
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